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Multiple Customer Support Positions!

Multiple Customer Support Positions!
Techniek Engineering
Olympia Uitzendbureau Amersfoort
The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up. Responsibilities: Provide Excellent Customer Service Handle all Customer Service related calls Know who and when to transfer a call Technical knowledge and support of all products Enter customer orders accurately into the Avante system Proofread and confirm correctness of orders Assist team with projects as assigned Develop and Maintain close relationships and contact with dealer base Ability to retrieve information to answer customer questions Ensure database accuracy with updates as required in CRM and Avante Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved Have full understanding of and assist with GSA orders and inquiries Work closely as a mentor for the Customer Service Clerk Issue RAs for credit Coordinate the School attendees each month (participating during lunches and/ or dinners with customers) Attending tradeshows as requested Have full understanding S3Philosophy, Avante, CRM and Outlook Utilize marketing tools such as website, catalog and price guide Assist with special projects, system testing, etc, as needed Know Sales Policies and Procedures and Dealer Pricing levels
Amersfoort
MBO
32 - 40 uur

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