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Customer Support France

Customer Support France
Banen
Kamphorst Werving En Selectie
Given the international nature of the vacancy following text is in English. If you are interested in this vacancy please send us your resume and motivation letter English (English is the internal language). Job description: The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service up to but not limited to assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist (S3) as necessary, follow up. General responsibilities: - Provide excellent customer service; - Handle all customer service related calls; - Know who and when to transfer a call; - Technical knowledge and support of all the clients products; - Enter customer orders accurately into the Avante system; - Proofread and confirm correctness of orders; - Assist team with projects as assigned; - Develop and maintain close relationships and contact with dealer base; - Ability to retrieve information to answer customer questions; - Ensure database accuracy with updates as required in CRM and Avante; - Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved; - Have full understanding of and assist with GSA orders and inquiries; - Work closely as a mentor for the Customer Service Clerk; - Issue RAs for credit; - Our client has it's own schooling projects. You coordinate the School attendees each month; - Have full understanding S3Philosophy, Avante, CRM and Outlook; - Utilize marketing tools such as website, catalog and price guide; - Assist with special projects, system testing etc, as needed; - Know sales policies and procedures and dealer pricing levels.
Amersfoort
HBO
32 - 40 uur

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